FREQUENTLY ASKED QUESTIONS
1. How long does shipping take?
Shipping times vary depending on your location. We offer free shipping to over 200 countries, and our estimates are as follows:
- United States: 10-20 business days
- Canada, Europe: 10-20 business days
- Australia, New Zealand: 10-30 business days
- Central & South America: 15-30 business days
- Asia: 10-20 business days
- Africa: 15-45 business days
Please note that these estimates do not include our 2-5 day processing time.
For more information, please refer to our Shipping & Delivery Policy
2. Do you ship internationally?
Yes, we offer international shipping to many countries worldwide. However, there are some locations we are unable to ship to. If you’re unsure whether we ship to your country, feel free to reach out to us.
3. Who is responsible for customs fees?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.
4. How can I track my order?
You will receive an email with a tracking number once your order is shipped. However, please note that sometimes tracking is not available for free shipping orders. If you have any concerns about the status of your delivery, don’t hesitate to contact us.
5. What payment methods do you accept?
We accept payments via major credit cards, including Visa and MasterCard (American Express and Discover does not work here).
Our checkout process is secure and encrypted to protect your personal information.
6. Can I cancel or modify my order?
You may cancel your order until it is shipped. If you need to change or cancel your order after payment, please contact us within 12 hours. Once the packaging and shipping process has started, cancellation is no longer possible.
7. What is your return policy?
We offer a full refund if you don’t receive your order or if your order does not arrive within the guaranteed time (45 business days). We also provide full or partial refunds if the item is not as described or damaged. For more information, please refer to our Return & Refund Policy.
8. How do I return an item?
If you wish to return an item for a refund, please contact us first, and we will guide you through the steps for returning the item. Please do not send your purchase back to us unless we authorize you to do so.
For more information, please refer to our Return & Refund Policy
9. Do you offer wholesale or bulk discounts?
We may offer wholesale or bulk discounts on select products. For inquiries about wholesale pricing and bulk orders, please contact us directly.
10. How can I contact customer support?
If you have any other questions or concerns not addressed here, please don’t hesitate to reach out to us. Our dedicated customer support team is here to assist you. You can contact us via email at support@thegeargrove.com, and we will do our best to help you out.